Please contact us if there is a problem with your order and we will do everything we can to resolve it, including returns. We will accept all returns providing they are in resalable condition, excluding shipping cost. All returns are subject to a 25% restocking charge.
Weight is not usually an issue with our hardware as each wheel bearing has a 250kg capacity when fitting heavy doors it's very important that its fixed to the wall securely as its more likely to pull away from wall than damage the hardware.
Yes, there are installation instructions included in the package with the hardware. If for some reason the instructions have been misplaced please refer to our website where you can also find instructions.